HOW TO SEND YOUR RETURN OR EXCHANGE (FREE WITHIN 15 DAYS)
A prepaid shipping label is included in all orders within the United States. To qualify for a free return, your order must arrive at Surfaced Clothing within 15 days of the day you received it. Please allow 5 days transit time.
We accept returns within 21 days of the order shipment date for a refund to your original form of payment. Any items that arrive at Surfaced Clothing after 15 days that use our return shipping label will have $10 deducted from your refund. We offer free exchanges within 21 days of order shipment date.
Follow the steps below for your FREE return:
- Indicate whether you are making a return or exchange and select a reason code on your Return Form.
- For Exchanges: please indicate the desired size. We encourage you to email us at firstname.lastname@example.org to place your exchange item on hold so it does not sell out while we await your return. Include your order number, the item, and size you would like to hold.
- Place your item(s) and return form into the bag/box and affix the provided shipping label.
- Your package is ready to ship!
Your return will be processed within 7-10 business days.
Please Note: Packages that arrive at Surfaced Clothing after 15 days (within the 21 day period) will incur a $10 fee.
To be eligible for a return: item(s) must be unworn, unwashed, unaltered and in the same condition that you received it. All original tags must be attached. If the item(s) do not meet the requirements, it will not be processed for a refund and will be sent back to the customer.
Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Additional non-returnable items:
Final sale items (Marked "FINAL SALE")
Items must be returned to the address below within 28 days from the day you received your package. You will receive your refund in the original form of payment within 7 business days.
888 S Olive St.
Los Angeles, CA 90014